Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, phone number, password or authentication details, and profile information.
• Business and platform information: truck names, venue information, menus, listings, profile content, uploads, and related business details.
• Transaction and billing information: payment-related metadata, fee records, legacy billing status where applicable, event, catering, venue, and ordering purchase records.
• Location information: device or browser location when you grant permission, and truck live-location information submitted through platform features.
• Usage information: favorites, follows, alerts, reviews, check-ins, requests, posts, bookings, and similar activity.
• Communications: support requests, bug reports, feature requests, and other messages you send to us.
• Device and log information: browser, device, app, and diagnostic information used to operate and secure the platform.

Payment card information is generally processed by Stripe and is not stored directly by Bite Chaser.

2. How We Use Information

• To provide and operate Bite Chaser
• To authenticate users and manage accounts
• To process payments, fees, payouts, and related billing activity
• To support discovery, maps, live-location, events, catering, venue, and ordering features
• To send service messages, billing notices, account notices, and user-requested alerts
• To respond to support, legal, and safety issues
• To improve platform quality, reliability, and performance
• To detect, investigate, and prevent fraud, abuse, and unauthorized access
• To comply with legal obligations and enforce our policies

3. How We Share Information

We do not sell your personal information. We may share information in the following ways:

• Public or user-visible content: some truck, venue, event, review, and profile content is visible to other users or the public by design.
• Service providers: we may share information with vendors that help us operate Bite Chaser, including cloud, payment, mapping, analytics, diagnostic, support, and security providers.
• Legal and safety reasons: we may disclose information if reasonably necessary to comply with law, legal process, platform enforcement, or safety and security needs.
• Business transfers: information may be transferred in connection with a merger, acquisition, financing, sale of assets, or similar business transaction.

4. Third-Party Services

Bite Chaser may use third-party providers including:

• Firebase / Google for authentication, hosting, database, storage, and related infrastructure
• Stripe for payment processing and billing
• Mapbox for maps and geocoding
• Google reCAPTCHA or similar anti-abuse tooling
• Sentry for error monitoring
• PostHog for product analytics
• Microsoft Clarity for session and behavior analytics

These providers have their own terms and privacy practices.

5. Cookies and Similar Technologies

Bite Chaser and its providers may use cookies, local storage, pixels, SDKs, and similar technologies to keep users signed in, remember preferences, measure traffic and feature usage, improve performance, and support security and abuse prevention.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to maintain active accounts, provide services, keep business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Security

We use administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or request information about certain personal information we hold about you. You may also withdraw location permissions through your device or browser settings and opt out of certain communications.

To make a privacy request, contact us using the information below.

9. Children's Privacy

Bite Chaser is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to Bite Chaser, contact us and we will review the request.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the effective date and provide notice through the platform or by other reasonable means. Continued use of Bite Chaser after updated terms take effect means you accept the revised policy.