Refund Policy

1. General No-Refund Policy

Except where required by law or expressly approved by Bite Chaser in writing, Bite Chaser fees are non-refundable once purchased, paid, or incurred. A food, P.O.S., order-ahead, schedule-later, or catering refund may exclude the Bite Chaser fee even when the food or truck-controlled portion of the payment is refunded.

This includes, without limitation:

• optional or historical recurring billing charges, where applicable
• add-on fees
• Bite Chaser Convenience Fees
• Bite Chaser Technology Fees
• Bite Chaser Catering Fees
• other platform charges clearly presented at checkout or billing

If the truck chose to cover a Bite Chaser fee instead of showing it as a separate customer-paid line item, the customer refund will not be reduced by a separate Bite Chaser fee line for that checkout.

2. No Prorated Refunds

Bite Chaser does not provide prorated refunds for partial billing periods, unused time remaining on optional or historical recurring billing products, unused features, cancellations made before the end of a billing cycle, or inactive or lightly used accounts.

3. Event And Venue Posting

Customer event requests, venue event posts, and initial catering requests are currently available without a Bite Chaser posting fee. Because there is no posting charge for these current flows, there is no posting-fee refund or replacement credit.

If Bite Chaser later offers a paid promotional placement or paid marketplace product, the checkout or billing flow will describe the applicable refund terms before purchase.

• standard customer event requests are free
• standard venue event posting is free
• initial catering quote requests are free

4. Order And Catering Refund Reviews

Food order, P.O.S., and catering refund eligibility depends on order status, truck preparation, pickup timing, customer pickup, payment-provider rules, fraud review, platform policy, and the facts of the issue.

After an order is placed, refunds for the food or truck-controlled portion are at the discretion of the truck. The truck may approve, deny, replace, credit, or otherwise resolve the request, subject to applicable law, payment-provider rules, Bite Chaser platform policy, and any platform-fee review handled by Bite Chaser.

Orders are ineligible for truck-issued in-app refunds past the date of payout to the truck. Once payout for an order has been sent or recorded, the standard refund button or in-app refund workflow may no longer be available, and any remaining issue may require separate review or resolution outside the normal in-app refund flow.

• customers should message the truck for order changes or cancellation requests
• trucks remain responsible for refunds caused by truck fulfillment issues
• Bite Chaser may review platform-fee issues where required by law or expressly approved in writing
• payment-provider processing fees, card network fees, Stripe fees, dispute costs, and other provider costs may not be returned by the provider and may be excluded from any refund or recovered as allowed by provider rules and platform agreements

5. Exclusions

Bite Chaser may deny a refund or credit where the issue results from false, incomplete, misleading, or duplicate information, user error, account abuse, fraud, payment dispute abuse, Terms violations, truck-controlled fulfillment issues, or circumstances outside Bite Chaser’s reasonable control.

6. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute in violation of this policy, Bite Chaser may suspend or terminate account access, revoke credits, or take other reasonable steps to protect the platform.

7. Legally Required Refunds

Nothing in this policy limits any refund rights that cannot be waived under applicable law.